We put our promises in writing.
It’s that simple. When we created Blue Technologies in 1995, we wanted to base the business on one thing – exceptional customer satisfaction. At that time we put the Blue Commitment to Excellence to paper, a rarity in the industry. We weren’t, and still aren’t, afraid to commit to the promises we made verbally to our customers.
As the office technology industry has evolved, so has Blue Technologies. We stay ahead of the trends to guide customers in their own business transformations. We master new technology and expand our portfolio. Our customers know they can trust us to partner with their businesses and provide the best products and services possible.
Blue Technologies’ 5-point pledge is put into place to protect the customer after the acquisition is complete covering product performance, product service, supplies, easy acquisition and customer service:
The PRODUCT PERFORMANCE Commitment
The equipment performance you expect, or a free replacement — guaranteed.
Blue Technologies is committed to providing superb equipment backed by excellent service. That’s why every copier/printer acquired from Blue Technologies is backed by our Product Performance Commitment.
We pledge copy quality and equipment reliability up to 7-years or 7 million copies. If your copier/printer can’t be repaired at your location, we’ll provide you with a loaner copier/printer of equal or greater capability while yours is being repaired off-site at no charge.
If your copier/printer can’t be made to perform like new, we’ll replace it with a new machine of equal or greater capability absolutely free. At that time, Blue Technologies will reaffirm its commitment to you by starting a brand new 7-year reliability pledge.*
The SERVICE Commitment
Fast repair service or credit on your next purchase — guaranteed.
Our Service Commitment is simple. If your equipment ever needs service, we respond quickly and fix it right the first time. We pledge a service response time of less than five hours on emergency calls. If, for whatever reason, we are unable to meet this pledge, we’ll give you a 10% credit on your next Blue Technologies invoice.
To ensure we fix the equipment right the first time, our certified technicians use only factory authorized parts, technical upgrades and a customer-friendly dispatch system that results in maximum equipment uptime, more productivity and less aggravation.
The SUPPLY Commitment
Factory authorized, top quality, supplies and replacement parts— guaranteed.
To keep your equipment and company operating at its optimum performance level, Blue Technologies guarantees to use only genuine manufacturer’s supplies at the competitive prices in the marketplace.
As your authorized service vendor, Blue Technologies will maintain at our warehouses all the supplies you need, when you need them!
The EASY ACQUISITION Commitment
Flexible, leasing upgrades — guaranteed.
There are two main reasons why most companies choose to replace their equipment: changes in technology or changes in their business needs. Blue Technologies has flexible and upgradable leasing programs that will help you access new equipment and meet the growing needs of your business. We offer our upgrade programs without penalty to you.
The COMPLETE SATISFACTION Commitment
A satisfied customer is not loyal; only a completely satisfied customer is loyal.
Blue Technologies is committed to the highest level of customer satisfaction possible and provides quick, expert assistance to all your questions and concerns– the first time! One call—one dedicated person. Just call our Customer Satisfaction Representative for answers regarding: service, billing, leasing, supplies and deliveries. Best of all we’ll respond to you within three hours. Guaranteed! That’s why Blue Technologies’ Complete Satisfaction Commitment pledges to you, our valued customer, satisfaction unparalleled in the industry.
* Continuous subscriptions to Blue Technologies’ service and supply program required. MFP doing less than 50 pages per minute are covered for 7-years or 2 million copies (whichever comes first.) MFP doing 50 to 70 pages per minute are covered for 7-years or 4 million copies (whichever comes first). Black and white MFP’s at speeds of 70-90ppm will be guaranteed for 7 years or 7 million copies (whichever comes first). Production black & white equipment at speeds greater than 90 ppm and color equipment at speeds of 65ppm or greater will be guaranteed for the lease term only.