The PRODUCT PERFORMANCE Commitment
Blue Technologies pledges multi-function device quality and equipment reliability 7 years or up to 7 million prints/copies*. If your Blue Technologies-acquired multi-function device can’t be repaired at your location, we provide a loaner device of equal or greater capability at no charge until the off-site repairs are complete.
If your equipment can’t be made to perform like new, we will replace it for free with a new machine of equal or greater capability. At that time, Blue Technologies also will reaffirm its commitment to you by starting a new 7-year reliability pledge*.
The SERVICE Commitment
If your equipment ever needs service, Blue Technologies responds quickly and fixes it right the first time. We pledge to respond to emergency calls to our dedicated service line (216-271-5800) in less than five hours. If we don’t, you receive a 10% credit on your next Blue Technologies invoice.
The SUPPLY Commitment
To keep your equipment and company operating at its optimum performance, Blue Technologies promises to use only genuine manufacturers’ supplies at the competitive prices in the marketplace. As your authorized service vendor, we maintain all the supplies you need at our warehouses so they’re ready when you need them.
The ACQUISITION Commitment
Blue Technologies offers equipment upgrade programs without penalty to you. So when you need new equipment to meet the growing needs of your business, you work within the flexible parameters of our upgradable leasing programs.
The COMPLETE SATISFACTION Commitment
Blue Technologies provides quick, expert assistance to answer your questions and work to resolve your concerns the first time you contact us. It’s a matter of one-on-one service – one call or electronic correspondence from you and one Blue Technologies team member dedicated to helping you.
You reach out to Blue Technologies with your service, billing, leasing, supply and delivery questions and within 3 hours, our Customer Satisfaction Representative will respond. Guaranteed.
*7-year Reliability Pledge Parameters
Customers must subscribe throughout the guaranteed life to Blue Technologies’ service and supply program to be eligible. The following breaks down MFP reliability coverage:
- Less than 50 pages per minute: 7 years or 2 million copies (whichever comes first)
- 50-70 pages per minute: 7 years or 4 million copies (whichever comes first)
- 70-90 pages per minute: 7 years or 7 million copies (whichever comes first)
Production black & white equipment greater than 90 pages per minute or color equipment at 65 pages per minute or greater are guaranteed for lease term only.